Mission & Values


Add value through superior customer service in the distribution of a broad line of generic pharmaceuticals, leveraging vertical integration and efficient controlled processes.


To become a consistent top 10 generic pharmaceutical supplier with a reputation for superior customer service, honesty and transparency.

Core Values & Behaviors

Customer Care

Customer satisfaction is paramount to our success

  • Understand our business, our industry, and what is important to our customers; stay current and informed. Anticipate and understand the impact of our actions on the customer
  • Strive for 100% accuracy in all customer-related activities including orders, shipments, and correspondence
  • Establish long-term relationships with customers based on integrity and trust
  • Actively seek and utilize customer feedback
  • Responsive to customer complaints and inquiries

People Care

Our people are what makes APUSA. We will continuously develop and grow our employees

  • Foster relationships with fellow employees so they are proud to be part of APUSA
  • Be transparent in communications. Encourage employee feedback and contribution
  • Respect fellow employees. Treat others as you would want to be treated
  • Recognize others who make a  significant contribution to the business

Business Care

Our business will meet or exceed the expectations of our customers

  • Focus on the long term health of the company vs. short-term gains
  • Challenge the status quo, suggest new and different ways to improve the business
  • Design and implement systems and processes from the customer’s perspective
  • Seek to attain the highest quality standards
  • Accept accountability for one’s actions